Notice of Privacy Practices

Voyax Health Inc. ("we," "us," or "our") is a HIPAA-covered entity providing travel health consultation services, including online questionnaires for health history and travel details, AI-generated recommendations reviewed by licensed pharmacists, and transfer of your intake information to your chosen pharmacy for prescriptions, vaccine referrals, or medication orders. We are committed to protecting the privacy of your protected health information (PHI).

This Notice of Privacy Practices ("Notice") explains our legal duties and privacy practices regarding your PHI. We are required by the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule (45 CFR Part 164) to provide this Notice and abide by its terms.

1. How We May Use and Disclose Your Protected Health Information

We may use or disclose your PHI for the following purposes without your authorization:

Treatment:

To provide, coordinate, or manage your travel health consultation services, including reviewing your questionnaire, generating and pharmacist-reviewing recommendations, and transferring your intake form (containing PHI such as name, date of birth, address, travel itinerary, medical history, allergies, medications, vaccination history, and pregnancy status) to your selected pharmacy for fulfillment (e.g., prescriptions or vaccines). This may involve sharing with licensed pharmacists involved in your care.

Payment:

To obtain payment for the consultation fee you pay us (note: medication/vaccine costs are handled separately by your pharmacy).

Health Care Operations:

For quality assessment/improvement, business management, compliance activities (e.g., audits), de-identified data analysis, and training.

Other Permitted or Required Uses/Disclosures:

As required by law (e.g., public health reporting, abuse/neglect reporting, judicial/administrative proceedings).
For public health activities (e.g., reporting certain diseases or vaccine-preventable conditions if applicable).
To avert a serious threat to health or safety.
For health oversight activities (e.g., audits by government agencies).
For research (under certain conditions, often de-identified).
To coroners, medical examiners, or funeral directors.
For organ/tissue donation purposes (if relevant).
For specialized government functions (e.g., military, veterans' benefits).
To workers' compensation or similar programs (if applicable).

We will use or disclose only the minimum necessary PHI to accomplish the purpose. For uses/disclosures beyond treatment, payment, and operations (or other permitted uses), we will obtain your written authorization unless an exception applies. You may revoke authorization at any time (except for actions already taken in reliance).

We do not use your PHI for marketing purposes that require authorization, nor do we sell your PHI.

2. Your Rights Regarding Your Protected Health Information

You have the following rights (subject to certain conditions and exceptions):

Right to Receive a Paper Copy of this Notice upon request.

Right to Access your PHI (including electronic access if maintained in an electronic health record), inspect/copy it, and receive it in a designated record set. We may charge reasonable fees for copies.

Right to Amend inaccurate or incomplete PHI we maintain (we may deny in certain cases and provide reasons).

Right to an Accounting of disclosures of your PHI (for the prior 6 years, with exceptions like treatment/payment/operations disclosures).

Right to Request Restrictions on uses/disclosures (e.g., to family members or for payment), though we are not required to agree (except for disclosures to health plans for paid-out-of-pocket services if you request restriction).

Right to Request Confidential Communications (e.g., alternative address/methods) if you believe standard methods endanger you.

Right to Receive Notice of a Breach if your unsecured PHI is breached (we will notify you as required).

Right to Complain to us or to the U.S. Department of Health and Human Services (HHS) Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not result in retaliation.

3. Our Duties

We are required by law to maintain the privacy of your PHI.

We must abide by the terms of this Notice (or any revised version).

We will notify you of material changes to this Notice (e.g., via website posting, email if we have your address).

We maintain safeguards to protect PHI, including administrative, physical, and technical measures.

5. Complaints and Contact Information

If you have questions, want to exercise rights, or wish to file a complaint:

Privacy Officer

Voyax Health Inc.
2810 N Church St #128756
Wilmington, DE 19802
Email: privacy@voyaxhealth.com

To file with HHS:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Online: https://www.hhs.gov/hipaa/filing-a-complaint/index.html